Flexibility, Empathy and Personalization: Meet the Demands of Today’s Customer at Reuters Events’ Webinar with John Hancock, Northwestern Mutual, Pacific Life and Microsoft editor_iot 25/06/2020 – 08:18
As we move through the 2020, customer expectations are evolving with rapid speed. With an influx of technologies and strategies that promise increased engagement and profits, the problem lies in knowing what truly works. How do we move past this?
The solution lies in having the right strategy.
Join Brooks Tingle, President and CEO, John Hancock Insurance, Christian Mitchell, EVP and Chief Customer Officer, Northwestern Mutual and Mary Bahna-Nolan, SVP, Head of Product Innovation and Strategy, Pacific Life and Mark Crow, Insurance Industry Executive, Microsoft as they explore the strategies that they are successfully deploying to step up customer engagement and satisfaction.
As part of this live webinar, sponsored by Microsoft, our panellists will discuss how to:
• Communicate a true understanding of today’s consumer: predict their needs before they arise, and act with speed in creating new personalized products that will put you ahead of the game
• Engage with the technologies to achieve customer centricity: utilize technology to upgrade the customer experience and the metrics with which to prove their success
• Enjoy unmatched customer loyalty: Step up your communication using new and innovative customer engagement channels to open a continual dialogue of support for your consumers
This webinar is being run in conjunction with Connected Insurance USA 2020, taking place November 17th–18th, at Marriot Marquis, Chicago. Welcoming over 1000 senior insurance executives, Connected Insurance USA is the Reuters Events’ flagship insurance conference world’s largest gathering for claims executives striving for efficient, customer-centric claims processing.