Remote Care! The Great Healthcare Disruptor

In late October in Boston, Mass., the top minds in healthcare and technology came together at the Connected Health Conference to envision how connected healthcare will transform patient care and the systems used to deliver it, making remote care the standard of care. And right after the conference, as if on cue, Medicare published new reimbursement rules for 2018 that promise to greatly accelerate adoption of effective remote care models.

An increasingly connected world is fueling industries from manufacturing to entertainment with the enormous benefits of merging data with technology, thus enabling end-user interaction in better and more personal ways than ever before. Healthcare is no exception. What the Connected Health Conference demonstrated is that we are at a rare inflection point. Healthcare stakeholders are aligned, aided by the indisputable evidence in efficacy, and with technological breakthrough already underway, the remote care revolution is imminent, set to improve patient access and patient outcomes, while creating efficiencies and lowering costs.

A human checks their blood pressure during a connected health conference in 2017.

Distributing the Delivery of Care

Similar to the sea change that occurred in care delivery with the establishment of the institutional hospital system in the 1800s, the path to transformation today lies in taking patient care from the most expensive place, the hospital, to the least expensive, like a person’s residence. In fact, today’s most dramatic improvements in outcomes—both for the patient and for the system at large—result from the use of some form of remote care, the need and benefit for which has already been widely researched and documented in the industry.

One of the biggest problems we face in healthcare today—aside from prohibitive costs and lack of universal access—is the absence of a cohesive data ecosystem that fuses insights seamlessly into assisting the clinician workflow. Healthcare data today flows through numerous disparate channels that don’t speak to each other. As many industry experts agree, we need to build a dataflow ecosystem into the collaborative workflow of care teams, patients and family simultaneously. Giving people this greater access to their care group through clear, efficient data gathered by the devices they already use will not only improve the quality of care, but it can eliminate unnecessary hospital readmissions and provide a reliable, proactive, and connected continuum of care. This will truly rival the revolutionary changes brought about by the first hospital system two centuries ago.

IoT-enabled devices can help keep humans healthy.

A Vision for Remote Care

Intel Health Application Platform (HAP) is a new category of technology architected to aid the transformation to remote care. When coupled with the Intel-architecture-based design specification implemented by Flex, this software can help enable healthcare solution providers to securely and reliably deliver distributed healthcare services across an always-connected and ever-expanding healthcare edge and to any cloud. When combined with the Flex IoT Compute Engine, the Intel HAP can empower the healthcare industry to develop novel and exciting products and services at the edge with enterprise-grade stability, security, and longevity.

With Intel HAP, solution providers are working to usher in this new age where devices and data are connected regardless of the environment or records that are used, information can be delivered privately and securely to patient and provider, and adverse health events can be avoided rather than responded to.

At the conference, I was also delighted to once again spend some time with Dr. Clayton Christensen, a Harvard professor and one of the world’s top experts on innovation and growth, in discussion of the shared belief that technology and healthcare will merge but only when innovators create the new business models that enable remote patient care in the first place.

Indeed, in order to overcome the barriers to remote care adoption, we need a shift in provider and consumer behavior, a change in the economic model, and to ensure access to technology. Hospitals are already innovating and deploying new models, and better business and health outcomes are happening, helping more people live healthier lives. The road ahead will require not just technologies like IoT, but also new legislation and reimbursement frameworks, so that the technological progress can be sustained by a business model that enables doctors and patients to embrace remote care as a new medical standard of care.

To stay informed about Intel IoT developments, subscribe to our RSS feed for email notifications of blog updates, or visit intel.com/IoTLinkedInFacebook and Twitter.


IoT@Intel

Smart Public Kiosks Enhance Livability, Connect Communities

Cities are busy places, and they’re getting busier. Thankfully, many of them are also getting smarter by enabling smarter parking, better transportation and better air quality management for better citizen experiences. Among the most groundbreaking of innovations contributing to those experiences are smart public kiosks — replacing outdated infrastructure, such as phone booths and static signage, with smart kiosks. From providing environmental sensors and smart lighting to boosting cell reception and serving as a free Wi-Fi hotspot, kiosks enhance quality of life, equity, sustainability and security in a city. They are able to generate new revenue streams for cities through advertising — which can help them to become self-funded —and provide valuable services, such as wayfinding, transit routes, free Wi-Fi, and emergency alerts for more connected experiences between citizens and the services provided by their local governments and businesses.

A person stands in front of a smart public kiosk.

Connecting Citizens to Local Government

Smart public kiosks, such as Intel technology enabled CIVIQ Smartscapes, Intersection and CityBeacon, offer tremendous opportunities to enhance and ease citizens’ quality of life by enabling citizens to more easily access information and connect to the world around them. CityBeacon is an Intel IoT Market Ready Solution — it’s a proven, commercially available today solution that bridges digital and physical worlds providing reliable connectivity and maximum flexibility for smarter city management. For public kiosks, those connections include speakers, large digital signage screens and flashing lights can broadcast public service announcements or missing child alerts. Interactive transit route maps can make navigating public transit easier with wayfinding features. Under the hood, kiosks can also provide powerful Wi-Fi hotspots and strengthen cell phone signals. As kiosks expand their reach, citizens and local governments alike are only beginning to realize the full potential of the technology to empower communities.

A person's finger touches a smart public kiosk.

Enhancing Safety in Public Spaces

From a community health and safety standpoint, kiosks can brighten dark spaces with smart lighting that adjusts to current conditions for better lit, and safer, public spaces. Built-in incident and facial detection features can further enhance safety and enable public safety officers and EMTs to more quickly respond to incidents. Kiosks can even monitor air pollution, helping to contribute to healthier communities.

Growing Local Economies

For local businesses, kiosks are scaling out their digital and interactive display offerings are even more convenient because they have facial detection — they can detect emotions, demographic information and more while maintaining the privacy of consumers. These kinds of cognitive analytics enable the display to engage in a real-time feedback loop, refining messaging in response to the reactions, in order to reach the right consumers with even more precise messaging in the future. From purchasing tours and event tickets, to paying for parking or bus fare, kiosks enable businesses to connect with customers wherever they are, creating amazing experiences along the way.

Engaging and interactive, kiosks support smart city initiatives delivering real-time information, services and alerts to citizens and visitors—quickly and cost-effectively. To learn more, check out the smart kiosk at the village during Smart City Expo World Congress in Barcelona, Nov. 14-16, or visit intel.com/publickiosks.

Learn more about Intel IoT Market Ready Solutions at www.intel.com/iotmarketready. Visit intel.com/retail to learn more about how Intel technology is shaping the future of responsive retail. To stay informed about Intel IoT developments, subscribe to our RSS feed for email notifications of blog updates, or visit intel.com/IoTLinkedInFacebook and Twitter.

 

 


IoT@Intel

Accelerate Adoption of Remote Care to Dramatically Reduce Costs

There are many challenges to the long-term viability of our healthcare systems. An increasingly older and growing population demanding care amid a shortage of qualified personnel. A shift from infectious to more costly chronic disease management. An evolving policy and regulatory landscape. How can these challenges of cost, quality, and access be addressed?

Providers are increasingly turning to remote care for the answer. The potential of remote care is well documented: It can reduce hospital admissions by as much as 40% while cutting U.S. employer healthcare costs by as much as $ 6 billion annually.

The benefits seem intuitive enough. By moving healthcare delivery beyond the hospital or clinic and closer to patients, providers can engage more frequently and gather data continuously. This allows them to design better and more proactive and personalized treatments without unnecessary and costly office visits or hospital admissions. And it enables patients to participate more in managing their own health to make smarter decisions that can improve their quality of life.

So why is remote care delivery still not ubiquitous? While its use is increasing, widespread adoption still faces barriers. Foremost among them are security and privacy concerns, integration with existing workflows and technology, and solution flexibility that doesn’t sacrifice reliability and predictability.

But now there’s a new solution that can help address these concerns and help usher in a new generation of remote patient care.

Introducing the Intel Health Application Platform—software that, when coupled with an Intel-architecture-based design specification implemented by a third-party hardware vendor such as Flex, can help enable healthcare solution providers to securely and reliably deliver distributed healthcare services across an always-connected and ever-expanding healthcare edge and to any cloud.

When combined with a third-party hardware design, the Intel Health Application Platform can empower the healthcare industry to develop novel and exciting products and services that require enterprise-grade stability, security, and longevity. All while lowering TCO and delivering better user experiences. Once developed and deployed by healthcare solution providers, these solutions can give care providers access to a new breed of flexible yet robust solutions that can help them provide more informed and proactive diagnoses and treatments.

Intel is helping enable smarter approaches to healthcare delivery at the edge and a new standard for remote patient care.

To stay informed about Intel IoT developments, subscribe to our RSS feed for email notifications of blog updates, or visit intel.com/IoTLinkedInFacebook and Twitter.


IoT@Intel

Using Data to Create Personalized Experiences for a Better Bottom Line

The Need for Personalization

Today’s retail landscape is more competitive than ever. Brands have to rely and work with not only brick-and-mortar chains, but with websites around the world, many of which operate on thinner margins. Brands that are trying to break through are facing an increasingly difficult disrupted marketplace, where new competitors seem to appear almost every day.

Meanwhile, an array of new technologies enable brands to deliver personalized experiences to millions of individual customers in real time. Analytics, both on the web and in-store, provide detailed insights on customers’ interests and purchase patterns, along with increasingly accurate predictions about what they’re likely to buy next month. Brands and retailers are leveraging this data to streamline their sales funnels, achieving greater efficiently every year.

In this increasingly competitive marketplace, personalized customer experiences are no longer just a nice bonus. They’re the only thing preventing your customers from switching to another brand that seems to understand them better. With a tremendous amount of money being spent getting foot traffic in stores, personalized experiences can be used to point consumers towards desired products, in hopes of making a sale. Here’s how visual experiences can enable more engaging experiences, more empowered sales teams, and an improved bottom line for your brand.

A person looks at a mirror.

Personalized, connected, data smart experiences

Data comes from a wide range of sources – and ideally, you should be gathering it from all your store’s touchpoints. Interactions on the web, on mobile, and in brick-and-mortar stores can all combine to create customer insights you’d never have gotten from any single source. Add in volunteered data from loyalty programs, and you’ve got all the resources you need to build robust, 360-degree view of your store.

These deep customer insights enable you to deliver more tailored advertising, orchestrating continuously improved customer journeys that span all digital and physical touchpoints. Instead of showing all your customers the same ads, you’ll be able to show offers related to their individual tastes and preferences – both on the web and in your stores. This kind of interactive signage gets more than twice the engagement rate of social media and 24 percent more dwell time than Google’s benchmark.

Beyond advertising, these robust customer insights will enable you to provide best-in-class sales tools to your employees. The latest generation of in store technologies are helping sales associates get to know their customers via opt-in loyalty programs, allowing them to greet customers by name, purchase anywhere, make recommendations to customers, anticipate customer demand and optimize supply chain to meet demand.

With more informed salespeople comes faster, more streamlined, and personalized service. When your customers feel empowered to begin the purchase process on their own devices – and your sales staff can pick up and complete that process at the point of conversion – you’ll see shorter lines, faster checkouts, and smoother flow of foot traffic throughout your store. Since employees will be able to concentrate more on personal customer service, customers will leave happier than ever.

 

Raising your bottom line

Longer dwell time and shorter lines are all well and good – but how do all these changes perform in terms of return on investment (ROI)? Strikingly well, in fact. Personalized experiences have been shown to contribute to increased revenue and reduced loss in a variety of complementary ways.

Digital signage can also pick up on trends, demographics, patterns, and provide detailed analytics, allowing retailers to better decide how to promote certain items. With this data, retailers can better decide how to spend their advertising dollars. This creates targeted content that has a much better chance at effectively reaching the consumer, ultimately leading to a sale. This can all be done in real time, allowing retailers to minimize waste and spend money when and where it counts.

Personalized experiences are powerful tools for transforming unique spaces into new revenue streams. You could even transform your parking lots into showcases where customers can interact with personalized displays which can help draw them into your store. This may lead to new opportunities in capturing revenue by using these spaces to place digital signage, capture ad revenue and target an untapped audience.

Messaging at the right time is also crucial. Most customers perform their own product research, both at home and in-store. But when shopping in a store, a full 90 percent of shoppers make at least one impulse purchase per trip – often driven by ads or reviews they see on digital signs while at the store.

The more data you’re able to bring together from all channels, the more personalized experiences you’ll be able to serve up at the exact moment when each customer is most likely to consider a purchase. And along the way, your interactive displays will be gathering even more data on your customers’ preferences and behavior, so you can create more targeted, effective outreach, leading to a positive impact on the bottom line.

Visit intel.com/retail to learn more about how Intel technology is shaping the future of responsive retail. To stay informed about Intel IoT developments, subscribe to our RSS feed for email notifications of blog updates, or visit intel.com/IoTLinkedInFacebook and Twitter.


IoT@Intel

Illuminating New Business Opportunities with Smart Lighting

Now that most people live in cities, urban areas are the de facto laboratories of the future.

Cities drive innovation because of their swelling populations, professional networks, and perhaps most important, the richness of data they offer. Information is everywhere, and the challenge is how everyday activities can be captured and translated into actionable insights. City planners and technologists have long grappled with the tricky issue of rolling out data-collection systems across an entire metropolis.

Recently, however, we’ve achieved a major breakthrough. CityIQ intelligent nodes, the product of collaboration between General Electric and Intel, transform simple streetlights into powerful data collection terminals. These are already capable of amassing a wide range of information by attaching cameras, sensors, and microphones to ordinary streetlights.

We know that the CityIQ intelligent nodes can collect a wide variety of information, providing hyperlocal seismic detection, weather monitoring, emergency response, gunshot detection, and traffic monitoring. But we’ve only scratched the surface of what these systems can do.

Smart streetlight sensors.

San Diego, already a pioneer in smart streetlighting with plans to build the largest known urban sensor program in the world, is exploring how the creativity of citizens can realize even more value from this powerful new technology. Co-sponsored by Intel, the San Diego Smart City Hackathon in June tasked entrepreneurs and developers with concepting new applications to take advantage of streetlight data, drawing on real CityIQ datasets and GE Intelligent Cities APIs.

The first-place team put forward an app to help aspiring small business owners find the most suitable store locations. The other top teams also had ingenious ideas: The second-place team proposed an app to identify and report drunk drivers; the third-place team suggested an app to optimize parking.

Intel and GE supported this and other hackathons, such as the recent Minds + Machines event in Berlin, to support data sharing. Bringing cities online will support entire ecosystems of innovation, opening the door for new businesses. An investment in streetlight systems pays dividends by increasing economic activity. The upside is mind-boggling: A 2014 study by consulting firm Frost & Sullivan estimated that smart cities will be worth $ 1.6 trillion by 2020.

As more information is collected by smart streetlights, it’s critical the data is secure. That’s why the systems use Intel’s edge processing technology and GE’s Predix platform protects data as it moves from the streetlamp to the cloud. Intel’s security-focused hardware ensures that all data is safely stored, processed, aggregated, and transmitted. The Predix operating system is already being used in other high-security networks, such as nuclear power plants and healthcare facilities.

Cities grow organically, each according to its own unique character. While the smart lighting systems stem from something universal–the need for safe, bright public spaces–there is no roadmap for where they might lead us. Instead, they open innumerable possibilities for smart cities around the globe. Armed with data, we can start building the cities we’ve always dreamed of.

 

The post Illuminating New Business Opportunities with Smart Lighting appeared first on IoT@Intel.


IoT@Intel