How digital transformation is making the CIO job role change ‘significantly’

More than half of respondents polled by the Cloud Industry Forum say their role has changed ‘significantly’ as a direct result of digital transformation.

The study, conducted alongside hybrid IT services provider Ensono, polled 200 UK IT and business decision makers. 56% said their role had significantly changed, with 51% saying their responsibilities has increased and 47% adding they were under greater pressure to deliver. This is more likely with the IT side of the house, the research adds, with business decision makers generally having more freedom to innovate.

The research also delved into the various requirements needed to improve as seen by the IT team. Not surprisingly, technical skills were seen as the most important skill needed for success in digital transformation, cited by 75% of those polled. Problem solving (54%) came a relatively distant second, but still ahead of management (51%), negotiation (46%) and communication skills (45%).

Even though job roles are undergoing significant change, it is not enough to cope with the demands of digital transformation. An overwhelming 92% of respondents said their organisation did not have all of the skills they needed to meet demands. Just under half (48%) said they required more technical expertise, while a similar number (44%) said there was a need for greater improvement in team working skills. 35% identified deficits in communication and creative skills respectively.

The research also delved into the various requirements needed to improve as seen by the IT team. Not surprisingly, technical skills were seen as the most important skill needed for success in digital transformation, cited by 75% of those polled. Problem solving (54%) came a relatively distant second, but still ahead of management (51%), negotiation (46%) and communication skills (45%).

This point is particularly interesting, the research argues – as the CIO needs to bridge the gap between business and IT, it shows an already-existing gap.

“To be successful in their roles and ensure their continued relevance, CIOs must act as ambassadors between the IT department and the business to smooth over these differing perspectives and ensure that all parties are fully aligned in their expectations and visions,” said Simon Ratcliffe, principal consultant at Ensono.

“At a time when IT is still often a reporting line to finance and few CIOs have a seat on the board, it is critical that they can influence the business in general by displaying a clear and coherent vision for their organisation’s digital transformation,” Ratcliffe added. “Without this executive sponsorship, they will struggle to secure the budget, support and interdepartmental collaboration they need for successful transformation.”

These are by no means the first figures to come out of this study. Previous research, issued last month, argued that KPIs were not aligning with objectives on digital transformation projects.

Originally published on Enterprise CIO.

(c) agsandrew | oporkka

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2017 in Review: Making the IoT work

Ken Figueredo headshot

Ken Figueredo headshot

An article by Ken Figueredo @ MoreWithMobile.

Looking back over notable, M2M/IoT corporate initiatives in 2017, mobile network operators (MNOs) and technology vendors were the two most active groups in the industry eco-system.

The main feature amongst MNOs was market expansion into new geographies. Sometimes, this happened individually; more often, it took the form of partnering with other network operators. This is a classic growth model for the mobile operator community.

More with Mobile: IoT ecosystem diagramIn the technology vendor community, leading initiatives took the form of: acquisitions/investments; partnering (with MNOs, platform providers and system integrators); and, product innovation.

In comparative terms, activity among platform organizations was subdued. And, end-users barely featured among 2017 initiatives. It is likely that these last two data points mask a higher level of internal activity targeting operational scaling and in-house developments as firms solidify their foundations in the IoT market. As an example, Altair, a provider of engineering software to enterprise customers, acquired the Carriots IoT platform. This initiative illustrates the trend to internalise IoT capabilities and has parallels with the earlier acquisition of ThingWorx by PTC [1].

Across all initiatives, acquisitions and investments (with an 80:20 weighting in favour of acquisitions), representing 30% of corporate events were marginally ahead of partnering at 26%.

More with Mobile: IoT initiatives split table

The data points for technology launches and product innovation are encouraging. They hint at businesses using organic strategies to drive growth and competitive differentiation.

The sequence of corporate initiatives kicked off in January 2017 with Intel taking a 15% stake in HERE, the automotive and transportation sector map-technology and platform company. Intel also signalled its IoT intent by committing to invest $ 100m into IoT, targeting the retail sector. Later in January, another large US technology corporation, Cisco, announced a continuation of its IoT drive via a $ 3.7bn acquisition of AppDynamics. AppDynamics’ offerings span application, end-user and infrastructure monitoring to help businesses ensure that their apps are functioning properly and to monitor end-user interactions. During Q4, another large US technology corporate, Dell, announced plans to create a new IoT division and invest $ 1bn in related R&D.

Over the course of the year, there were several competitive initiatives that appear to relegate the role of MNOs in the service delivery value chain. Nokia, for example, entered the connectivity fray through the launch of its WING business unit. This is based around an IoT network grid, effectively a ‘one-stop-shop’ for seamless IoT connectivity across technologies and geographical borders and targeting the transport, health, utilities and safety markets. TATA Communications acquired a 35% stake in the Netherlands-based MVNE, Teleena, to build on its global, MNO partnerships and offer enterprise customers a global mobility capability. Finally, Software AG acquired Cumulocity, a connectivity and IoT device management platform, to complement its Digital Business Platform software portfolio and solidify its interface with enterprise, IoT-adopter customers in the IoT market.

The theme of seamless IoT connectivity, highlighted by Nokia WING, played out in other initiatives, lower down the value-stack, notably in network and technology-related layers. Examples included these developments: Telefonica integrated SigFox’s solution into its managed connectivity platform; Telenor launched a LoRA network (to promote student, start-up and developer innovation in Norway); and, SigFox partnered with GCT Semiconductor (with encouragement from Telefonica, Telia and T-Mobile) to launch a new, dual-chipset that is compatible with both cellular and SigFox LPWA technologies. These developments acknowledge the reality that IoT devices and sensors will employ a wide variety of access technologies so that a credible, enduring strategy has to accommodate heterogeneity. The upcoming challenge for IoT solution and service providers is to cater for connected devices and other data sources that don’t primarily rely on wireless connectivity, as highlighted in the plans of SK Telecom [2].

For all the hype surrounding IoT opportunities, two developments showed us that it takes time to progress from concept to operational launch. In 2017, Nokia unveiled a range of digital health gadgets for sale via consumer retail channels. This happened about a year after Nokia’s April 2016 acquisition of Withings. Vodafone also delivered on a year-old promise from its CEO to enter the consumer IoT market. Vodafone launched a range of offerings under the ‘V by Vodafone’ signature.

A slightly different perspective on IoT pragmatism links two Telenor-related developments. In April 2017, Telenor Norway entered into an agreement with Cisco Jasper to power its enterprise IoT offering. A few months later, a different part of the Telenor Group, its Connexion business, collaborated with China Unicom to present a common, IoT Open Platform allowing each company to serve their respective customers by providing access to their respective networks using eUICC, the latest generation of SIM-card technology. These developments illustrate the importance of distribution channel and technology leadership strengths in brokering individual commercial deals.

As far as promising developments to watch in the year to come, let me highlight two corporate initiatives. One is Apple’s entry into the industrial market through a partnership is announced with GE during October 2017. To some extent, the success of this effort rides on how GE decides to structure its IoT efforts under its new CEO and financial targets [3]. The second is Samsung’s launch of a data metering service as a means of enabling device makers to deploy and control their own monetization models. These two developments signal moves up the IoT value stack which is where all companies should be devoting some portion of their corporate innovation efforts.

[1] PTC-ThingWorx dual-aggregation business model –
[2] SK Telecom’s IoT strategy looks beyond Connected Devices –
[3] AT&T and GE Digital hit IoT road bumps –
About the author:
Ken Figueredo consults to companies on business strategy and new market offerings in the connected devices arena. He advised the GSM Association on its Connected Living market development strategy.
His recent focus is on corporate strategy and the long-term technology roadmap for IoT as well as enterprise and telco digital transformation. Ken has worked with major mobile operators, institutional investors and equipment vendors from Asia, Europe and North America.
For more information or to subscribe to our knowledge network, please contact Ken Figueredo ( or sign-up at

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Making a Lasting Impact: A Look Back at 2017

As just a couple of days remain in 2017, let’s take a moment to reflect on some of the year’s highlights! It was an extraordinary year, with the Internet Society celebrating its 25th anniversary and launching a new website – while continuing to advocate for an Internet that is open, globally connected, and secure. These values were evident in the many projects undertaken throughout the year and in some of my favorite blog posts:

Access is fundamental.

We shared stories of people working to create community networks around the world, including remote Tusheti, Georgia, where pack horses carried equipment up mountain peaks; rural South Africa, where one of the most economically disadvantaged communities in the country became a telecom operator; and Yemen, where the Internet@MySchool project connected classrooms in four secondary schools. We also published resources such as Spectrum Approaches for Community Networks and the Small Island Developing States report, which offered practical solutions to building community networks. But access also means accessibility, and the Internet Society recently launched the Accessibility Toolkit, which aims to reduce barriers so that people with disabilities can get online.

So is privacy and trust.

The WannaCry and Petya ransomware attacks earlier this year made a powerful case for collaborative security, while the Equifax data breach raised the question, “how did the social security number become the default identifier?” We advocated for encryption – for our security and for a strong global economy  – and with the African Union Commission (AUC), the Internet Society developed the first ever Internet Infrastructure Security Guidelines for Africa. Finally, the Online Trust Alliance released its most comprehensive ever Online Trust Audit, which offered practical advice to organizations.

Humanity is at the core of the Internet.

There are everyday heroes who are at the forefront of much of this work. They are trailblazers, such as the 2017 Internet Hall of Fame inductees, the 25 Under 25, honored for using the Internet as a force for good, and this year’s Postel award winner, who measures the Internet. They are entrepreneurs, teaching programming in Arabic, and academics, building community networks in remote regions. Their stories are incredible and inspiring, but there was one person in particular we kept returning to: you.

You created projects for Chapterthon to help increase educational opportunities around the world. You participated in the first ever Indigenous Connectivity Summit. And you magnified your impact via Beyond the Net grants.

You are helping to make the Internet a force for good! As we look forward to the new year, let’s resolve to make an even greater impact on our communities and across the globe. The 2017 Global Internet Report: Paths to Our Digital Future identified the trends affecting tomorrow’s Internet. Let’s make our mark on 2018 and help shape tomorrow!

The post Making a Lasting Impact: A Look Back at 2017 appeared first on Internet Society.

Internet Society

Digitalist Flash Briefing: Making The Smart Hospital A Reality

Today’s briefing looks at how hospitals can become truly “smart” with digital technology.

  • Amazon Echo or Dot: Enable the “Digitalist” flash briefing skill, and ask Alexa to “play my flash briefings” on every business day.
  • Alexa on a mobile device:
    • Download the Amazon Alexa app: Select Skills, and search “Digitalist”. Then, select Digitalist, and click on the Enable button.
    • Download the Amazon app: Click on the microphone icon and say “Play my flash briefing.”

Find and listen to previous Flash Briefings on

Read more on today’s topic


Internet of Things – Digitalist Magazine

Making Education Accessible for All: Vashkar Bhattacharjee’s Story

We recently shared the first part of Vashkar Bhattacharjee’s story. Vashkar is the National Consultant, Accessibility, A2i, Prime Minister’s Office of Bangladesh, and the Program Manager, Young Power in Social Action (YPSA). Here is Part Two.

Setting up an accessible digital talking book system (DAISY) in Bangladesh

After training in Japan, I was armed with knowledge in leadership and technology and wanted to create digital access for people with disabilities in Bangladesh. I wanted to prove that people with disabilities like me can work in our job market, but nobody wanted to believe me. With Young People in Social Action (YPSA), a social development organization in my home district of Chittagong, I worked as a volunteer on creating computerized braille production, which allows for printing to be in done in Braille, thus creating the tools for education for people with visual impairment. Very soon, we obtained funding to establish a digital lab, called ICT and Resource Center on Disability (IRCD), to develop assistive technologies and content for persons with disabilities.

In 2005, I was introduced to the Digital Accessible Information System (DAISY) Consortium, where I received inspiration from international experts to work harder and smarter, and make better use of available technologies. I received support to become an International Trainer on the use of ICT-based assistive technologies for persons with disabilities.

Once I returned from the training program, I introduced DAISY’s international standard for accessible publishing in Bangladesh. Since then, with support from a2i program’s Service Innovation Fund, YPSA has converted all the text books for class 1 to class 10 into multimedia digital talking books through engaging persons with disabilities themselves. From this format, the books can be converted further into accessible eBooks and digital braille books and these can be made available to students with a print disability or a learning disability. The project received technical support from the DAISY Consortium, Accessible Books Consortium and WIPO. For its contribution to making education accessible for all, including those with a learning disability, this innovative initiative has received 4 international accolades including the World Summit on Information Society (WSIS) Prize 2017 from the International Telecommunication Union (ITU).

It was on my journey in 2014 to receive the ISIF Award for Multimedia Talking Book that I was introduced to APNIC. At the APNIC 42 conference, I received recognition from the Internet community. They admired the resilience and talent shown by a person with a disability in producing innovative applications.

Vashkar Bhattacharjee will be attending the Internet Governance Forum (IGF) later this month as an IGF Ambassador, where this year’s theme is Shape Your Digital Future. He welcomes other attendees to reach out to him to learn more about his work.

In the meantime, you can read the W3C Introduction to Web Accessibilityand learn about the DAISY Consortium and the Dynamic Coalition on Access and Disability, two organizations working to ensure equal access to information and knowledge.

The Internet Society strives towards a future where “The Internet is for Everyone”. Visit the Accessibility Toolkit page to learn how every person in the Internet community can contribute to a more accessible Internet.

Learn how you, too, can help shape tomorrow!

Photo: Vashkar Bhattacharjee holding the Accessible Books Consortium International Excellence Award with Ms. Anne Leer, then WIPO Deputy Director General. Photo credit: London Book Fair.

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Internet Society