Five ways remote access will transform everything from cashpoints to living rooms

As a digital economy breaks down boundaries between industries, supply chains, employees and customers, we will see new remote access technology creating interconnectivity between companies, workers and consumers in 2018. Company support staff will be able to ‘remote in’ to cars and set-top boxes, delivering connected customer support across millions of IoT devices from the road to the living room. Workers will increasingly ‘remote into’ devices in other departments, divisions or training centres, creating cross-departmental collaboration, learning and oversight, says Adam Byrne, COO at RealVNC.

Future remote access technology will even enable remote human intervention in vehicles, creating interconnected transport ecosystems where everyone from technicians to fleet managers can ‘remote in’ to cars to fix faults, warn drivers, reduce emissions or even view police car chases in real-time from any location.

Below RealVNC outlines five ways remote access is set to transform our lives:

Bank managers will help you from within cashpoints

2018 will see the transformation of the cashpoint into a smart, all-seeing, all-doing ‘bank in a box’ that enable people to obtain audio or video support from bank managers, deposit coins and even make ‘cardless’ withdrawals without ever entering a branch.

The key will be the creation of ‘smart’ cashpoints that replicate bank branches, by using the remote access technology that IT help desks use to allow bank staff to ‘log in’ to ATMs and guide customers through transactions in real-time. Crucially, banks will be able to see inside the ATM and fix faults or remotely update and even upgrade cashpoints from any location.

Banks are particularly sensitive to the loss of an older customer demographic because these are also the wealthiest customers and they are the most resistant to automation and branch closures due to the loss of human interaction. Financial institutions face the dilemma of ensuring that branch closures do not impact a lucrative market segment that attaches considerable importance to customer service and human interaction. Remote access technology will now enable banks to automate services without losing the human touch.

Trainees and support staff will be able to ‘remote in’ to training centres and even living rooms

As the digital economy increasingly pulls down the barriers between geographies, sectors and people, we will begin to see companies and consumers using remote access technology to deliver real-time, remote customer support inside everything from data centres to living rooms.

Already, some pioneering enterprises are reaching out into customer homes by enabling staff to ‘remote in’ to TV set-top boxes and deliver real-time customer support from any location. Other companies are conversely allowing customers to ‘log in’ to training servers in other countries and receive virtual training from any location in the world.

The same is happening for workers. Some enterprises will allow real-time interconnectivity between tens of thousands of employee devices by enabling employees to ‘remote into’ everything from ‘smartboards’ to tablets across departments in real-time, creating cross-sector training and collaboration and allowing companies to oversee and enforce policies from anywhere, on the move.

Vehicle fleets will be remote-controlled

The combination of remote access technology and live telematics data means […]

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It’s time to talk about the smart cities we’ll soon be living in

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When people think about smart cities, they tend to view them as futuristic, but they’re going to start becoming more of a day-to-day reality rather than a vision for the future. It will happen because the cities and the technologies together have evolved to the point where we can actually deploy at a larger scale than we could before.

One big trend this year will be the movement from smaller pilots to larger deployments of smart city tech within cities. The number of requests for proposals (RFPs) that are going out for larger-scale smart city products as opposed to smaller pilots has been growing. Boston and Chicago have recently put out RFPs around their energy activities, for example.

These deployments could be everything from street solutions—such as lighting, traffic or parking—to public safety and citizen engagement. Citizen engagement is a really big area—trying to create methodologies and leveraging technologies that create more positive real-time conversations between the government and their citizens. That can be done with everything from kiosks to mobile apps.

Humanising the tech around smart communities

Another big trend we’ll be seeing is cities focusing on technology for economic development and innovation, and allowing their citizens to have more of an open-data environment with a lot more information at the city’s fingertips to help their citizens create solutions for their own communities. One thing we saw in 2016 especially was the disparity that exists within communities, not just on the national level. Tensions within even small communities are dividing community members, and cities want to use technology to bring in dialogue and bring people together.

When it comes to citizen engagement, we need a more modern way of developing conversations between community members. For example, if you’re thinking today about making a change within your community, traditionally the way to get that done is to go to town hall meetings, or to write petitions and get signatures. Those are really outdated methods of citizen engagement. What we’re looking at with technology is to create more modern, real-time mechanisms of creating conversations and activities for community members to improve the society around them.

It really is only when you start to humanize technology that you get adoption, and until you get adoption, technology doesn’t get utilised in the manner that benefits society in the way that we think that it can.

Tying into that, we’re going to see greater humanising of IoT.

It takes a village to develop a smart community

Next, we’ll start to see the collaboration that needs to exist among all the players to truly deploy these kinds of solutions. This kind of collaboration is going to be really different from the way it’s been done in the past, where you have more of a customer-vendor type relationship. Now, it really is an “it takes a village to raise a child” type of concept. I think it takes a really collaborative ecosystem to develop a smart community, and it’s going to consist of various different players, from city officials and large-scale partners, like Verizon, but also the nonprofits, universities, and other technology vendors—large and small—and everybody needs to work together in more of a public-private partnership type environment. If any one entity tries to come in and try to do it all themselves, I think that it’s going to stifle innovation.

It’s only when all these players can start working together, and understand where one organisation picks up and the other one drops off, and how together we can drive adoption, utilisation, and efficiencies, and pull the best out of each one of our solutions and our assets, that we’re really going to see the power of smart communities take off.

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