Pitney Bowes and Arrow Electronics team up for public sector IoT play

At a time when public sector authorities globally are facing challenges to make smarter infrastructure, Pitney Bowes and Arrow Electronics have teamed up to help them in the task with the help of Internet of Things (IoT).

As part of an agreement signed by the two companies, they will help public authorities in gathering, processing and analysing data collected through IoT devices to enhance physical infrastructure efficiencies.

The collaboration will introduce to the market a new solution that will help Pitney’s Confirm Intelligent Infrastructure Management solution and the Arrow Connect platform to promptly, efficiently and securely process and analyse IoT-generated data collected via Arrow’s broad spectrum of infrastructure sensors. In addition, the collaboration will help organisations in connecting their traffic-flow monitoring systems into the Arrow Connect platform to expose issues or abnormalities related to traffic speed.

Mark Taylor, SVP of software channels at Pitney Bowes, said: “Arrow’s IoT capability spans design, build and device management across purpose-built IoT solutions and employs some of the best engineers in the world for connected technologies. This collaboration with Arrow allows Pitney Bowes to offer a more robust, IoT-ready infrastructure management solution on a global scale.”

Aiden Mitchell, VP of global IoT solutions at Arrow Electronics, said: “The Pitney Bowes Confirm Intelligent Infrastructure Management solution already services 45% of the UK road network and 140 million citizens worldwide. Pitney Bowes has a proven track record in Infrastructure Management and our partnership will bring scale to their ability to collect and process IoT data and turn it into real insight. Our alliance will create a pathway for our clients to create a truly smarter world to live in.”

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Pitney Bowes announces SmartLink powered by Electric Imp

Pitney Bowes is more than mailing machines– they are the craftsman of commerce. Today, Pitney Bowes launched their first set of connected mailing systems called SmartLink.

SmartLink offers connectivity as a service with automated postage updates, low postage alerts, usage tracking and analytics, error notifications, and simple self-help tutorials– all with 24/7 online account management features. That secure connectivity for hundreds of 1000s of devices is built on Electric Imp’s platform as a service.

“Being able to plug something onto our devices that doesn’t require us to change them – and is highly secure – is absolutely essential.”
Rick Ryan, Head of Strategic Technology and Innovation Center at Pitney Bowes

This real-world IoT use case is a great example of ways Electric Imp’s technology and services are helping enterprises scale out new products and services safely and securely.

SmartLink is a simple to install and easy to maintain retrofit that enables Pitney Bowes to gain insights from existing machines so they can create a better experience for customers.

We interviewed Rick Ryan, Head of Strategic Technology and Innovation Center at Pitney Bowes, about their experience using Electric Imp. Watch it here.


Hugo Fiennes
Electric Imp

Electric Imp Blog

Pitney Bowes wins Business Transformation Award for SmartLink™ retrofit

The oldest things – brownfield industrial and commercial machines and infrastructure that may have been in the field for years – are the hottest “news” when it comes to IoT.

So it’s not surprising that SmartLink™, a new product from Pitney Bowes, just won the Best Business Transformation Solution Award at the 2016 IoT Solutions World Congress in Barcelona. SmartLink leverages the Electric Imp secure connectivity and application enablement platform on a private cloud to become a hot retrofit for Pitney Bowes’ postage meters.


The journey from good idea to innovative product that customers love is core to Pitney Bowes transformation.

In a recent Forbes article, Roger Pilc, Pitney Bowes Chief Innovation Officer, describes how the $ 3.5 billion technology services company has focused on innovation to reinvent certain aspects of a 100 year old business.

“For us, innovation holistically is a marriage of technology, invention, business insight, and, ultimately, to create value for clients,” said Pilc. “They are all wrestling with the same thing, which is how to succeed in an increasingly complex digital and physical world, an increasingly global world, and they are wrestling with multiple technologies.”

SmartLink makes it easy to connect customers’ mailstation2™ digital postage meters to the Pitney Bowes Commerce Cloud.

“With Electric Imp, we were able to provide a more robust connectivity solution that was easy to install and lower cost,” said Rick Ryan, security and IoT fellow for Pitney Bowes Strategic Technology and Innovation Center.

The customer simply connects the SmartLink device via USB cable to the postage machines. The SmartLink, with an impDevice™ inside, connects securely to the internet via an ethernet cable or WiFi and our impCloud™. At install, the devices are securely commissioned and activated with a web app using our patented BlinkUp™. Once connected to the internet, the meters can sync with the Pitney Bowes Data Center any time of day or night to download postal rate updates, refill postage, update software, order ink,and tap other Connected Commerce services in the future.

Ryan adds that connecting to the Internet of Things (IoT) isn’t just about creating highly-trusted downloads of more postage and software updates, it paves the way for new commerce services based on ongoing communication with the meters.


We’re very pleased to be part of the SmartLink solution, being recognized with the award and helping Pitney Bowes make their vision for business transformation possible.

Oliver Hutaff
Electric Imp

Electric Imp Blog