Align Technology And Talent To Leverage The Internet Of Things

Part 4 of the “Manufacturing Value from IoT” series

In my last blog, I talked about the necessary investments manufacturers must make to gain a full IoT transformation. Here, I will talk about the critical collaboration between IT and OT departments to further increase profits and productivity.

The Internet of Things (IoT) is delivering substantial returns for those applying intelligence into their plants and processes. Some 72% of manufacturers report that application of IoT technologies to operations increased productivity in the past year, and 69% report that use of the IoT increased profitability. Yet most companies could get more bang for their IoT bucks if their operations technology (OT) and information technology (IT) departments would collaborate.

Why? Because even in companies with capable IoT initiatives, problems among technology employees can cripple an organization’s ability to:

  • Establish plant-to-enterprise connections: Secure networks are required to move plant-floor data to executives who need it. OT and IT staff must coordinate efforts — and budgets — to build these data highways.
  • Link IoT plant data to enterprise systems: OT and IT staff must work together to transform real-time plant and machine data into actionable information for enterprise resource planning and manufacturing execution systems.
  • Channel enterprise information to business analytics applications: OT and IT staff need to facilitate the smooth transfer of information into big-data applications that provide the basis for informed decisions.

Unfortunately, many manufacturers’ OT and IT staffs rarely collaborate. For example, just 43% report that their OT and IT staffs work together in linking operations data with business analytics.

OT and IT do not often collaborateSource: “Leveraging the Internet of Things Takes Talent — and Collaboration,” SAP, 2017.

This lack of coordination means that employees who could use IoT information to improve performance — quality, equipment reliability, safety, timeliness, productivity, etc. —  can’t:

  • Only 34% of manufacturers say that all corporate executives who need IoT-enabled data can access it.
  • Only 13% of manufacturers say that all customers who need IoT-enabled data can access it.
  • Only 13% of manufacturers say that all suppliers who need IoT-enabled data can access it.

Manufacturers leveraging the IoT are understandably focused on the technologies to make this happen — smart devices, controls, sensors, networks, etc. But they must also:

  • Break down OT/IT siloes
  • Recruit collaborative IoT technology talent
  • Drive cultural change in technology departments, changing their roles from IT rule-makers/problem-fixers to providers of value-added services and support

How well do your OT and IT departments collaborate?

Stay tuned for more on how IoT can increase your profitability and productivity. In the meantime, download the report “Catch Up with IoT Leaders” to learn why it is challenging for many manufacturers to get the right data to the right executives in the right format.


Internet of Things – Digitalist Magazine

PTC and EY Align to Facilitate Industry Innovation and Adoption of Internet of Things Business Models

PTC and EY Align to Facilitate Industry Innovation and Adoption of Internet of Things Business Models

Collaboration Will Support End-to-End Product Lifecycle Management and the Development and Deployment of Customer-Specific IoT Solutions.

PTC and EY have formed a strategic alliance to facilitate industry innovation and promote adoption of Internet of Things (IoT) business models using the ThingWorx® industrial IoT platform from PTC.

With this alliance, PTC and EY will co-create IoT solutions, based on the ThingWorx platform, to enable manufacturers to improve end-to-end product lifecycle management (PLM), including such functions as requirements management, product design, production, operations, and service. These solutions are expected to be offered to a wide range of industries.

PTC and EY are long-time collaborators, having successfully completed a variety of IoT and PLM solution projects. As part of PTC’s global ecosystem, EY will have access to PTC platforms and solutions, which will serve to support its extensive experience in supply chain and operations, IoT and Industrie 4.0, product lifecycle management, data analysis, cybersecurity, and business transformation.

Dr. Christoph Kilger, EY advisory partner, said:

“Most companies lose contact with their products once they have left the factory floor. However, one must think in terms of a holistic process where operational data is collected to improve the product and maximize customer value.”

“PTC’s IoT solutions enable end-to-end lifecycle management in an easy and user-friendly way. EY will contribute its knowledge and skills to help companies create smart manufacturing systems that enable them to adopt new business models and optimize current systems and processes.”

“Expanding our global ecosystem to include renowned advisors like EY is one of the most effective ways PTC can bring its technology to a broad range of new customers and industries,” said Catherine Kniker, chief revenue officer, platform group, PTC. “With its bandwidth and vast services portfolio, EY is an important collaborator as we continue to focus on developing and marketing innovative IoT solutions.”

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